Policy

Shipping policy

  • We can ship for The United States, Europe, Canada, Russia, Australia, Southeast Asia, other places please consult us. We can also ship for Latin American countries under special conditions. If you live in an island, please confirm with us before purchasing, because we cannot deliver to some small islands.
  • For Europe, you can also visit www.ecomobl.com. We have a warehouse in Spain, and their delivery time will be faster.
  • Orders over $10 ship free (tax included). Provided the parts are in stock, shipping dates would be usually 5-7 working days or even less depending your proximity to ecomobl factory. Delays due to C19 have lightened but there are still some things we are restricted to.  Your patience is appreciated
  • What happens after you order? You usually get email updates about when we process your order, assemble your product and when we place it in the box.
  • Please note that your shipping/ tracking number isn't issued immediately. You will get it AFTER your product leaves our facilities , you will receive the tracking number via email as soon as it’s issued. Tracking often doesnt update till it lands in the destination country and is received by the domestic carrier.  Don't worry, its on its way!!

Tax

Tax included:

  • EU, North America, Australia, East Asia, Southeast Asia.
  • If you are in other countries, please consult us before purchasing.

Tax excluded:

  • Ultra Fast Shipping (Tax excluded).
  • The probability that it will not generate tax is 70%, and the probability that it will generate a small amount of tax is 30%.

Shipping- How it works

  • First of all, THANK YOU FOR YOUR PURCHASE FROM ECOMOBL!!! Secondly, I want to explain how the shipping works so you know what to expect and dont worry.
  • One we generate the label above, its sent to the you. This means we made a label and it your package has left Ecomobl. In many countries, the tracking then updates to "In transit". This is not the case with these shipments. THE TRACKING WILL NOT UPDATE UNTIL IT LANDS IN THE DESTINATION COUNTRY and is received by the domestic carrier (Fedex,UPS, DHL,Etc).
  • At that time, your trackingwill update and they'll send you an exact delivery date. Usually 3 or 4 days from landing. This entire process from "label made" to the package at your door is appx 2-3 weeks.
  • PLEASE NOTE: we cannot change the address for you during the delivery process!
  • Enjoy your board, dont forget to come check in with pics or videos and remember we are always around if you have questions or need some guidance through your first servicing, or just want to chat.
  • Ride Hard, ride often and RIDE SAFE!

Warranty & Legal

Problems

  • No matter what problems you have, you can contact us and we will do our best to keep you satisfied. Customer service is paramount at Ecomobl
Warranty
  • If there is a problem with the product during the warranty period (not artificial damage, the product has not been dismantled and modified), we will teach you how to deal with the product problem, and send you related accessories for free, until the problem is solved for you.
  • Warranty content: ESC, MOTOR and BATTERY. (Water damage is out of warranty).
  • Warranty: All Ecomobl electric skateboards come with a standard six-month warranty which starts when you receive your electric skateboard.
  • General Exclusions  - the following items are excluded from warranty:
    • Damage or loss sustained during shipping – we can offer shipping insurance if you wish to mitigate this risk, but you need tell us and pay insurance fee.
    • Electronic damage caused by water ingress into the board.
    • Removal or tampering of warranty stickers and water damage sticker.
    • Damage caused by accidents or collisions.
    • Unauthorized modification or repairs.
    • Taking the board beyond its limitations.
    • General wear and tear such as scratches and dents sustained in the general course of riding.
    • Exclusion Relating To Jumping.
  • If any issues occur, you will be required to cooperate with ecomobl board in good faith and first attempt to identify and fix any problem with ecomobl board instruction. Such instruction may be provided in person, via email (services@ecomobl.com). If a problem is fixed this way, the warranty claim is considered settled. When requested, you must provide ecomobl board with photos, videos or any other forms of evidence for assessment of warranty claims.  ecomobl board cannot validate any warranty claims or provide replacement parts unless you have cooperated as per above.

Returns
  • We will do everything possible to ensure your satisfaction with our products and services.
  • If the product is damaged by the shipping company, we will assist you in repairing it, but no refund will be given.
  • We do NOT refund once board is shipped except the return as brand new condition within 24 hours after you receive it. We only accept return within 24 hours under the Brand New condition with all accessories in the original package after you receive it, customer needs to pay for return shipping cost to our closest facility advised by our support team, even EXPENSIVE tariffs. Company will provide a refund for the Product(s) not including any shipping and tariffs charges. Follow below steps to return the Product(s) purchased through our Website within 3 Days of the date that we deliver the applicable Product (s):
    1. Contact our Support team to initiate the return process and obtain authorization to submit the Products for return.
    2. Create a shipping label addressed to "ECOMOBL Returns".
    3. Pack the Products in the original packaging to ensure the Products will be returned without damage.
    4. Once the package is received by us and confirmed in brand new condition, we will issue the refund less the shipping charge in 5 business days with an email confirmation.

Legal

Section A - Physical Risks

  • Ecomobl skateboards have 4 modes. When learning the board, please start in mode 1 and work your way up. Modes 1 and 2 are mainly training modes. Modes 3 and 4 deliver more power and must be used with caution. DO NOT start on modes 3 or 4. Feel the first modes and work your way up till you find the mode comfortable for you.  Do the same for setting the braking mode.
  • Riding a motorized skateboard is an activity with inherent and obvious risks. This means that due to the nature of the activity, the situations that you may encounter expose you to the risk of injury (minor and serious), paralysis, or death in the event of an accident. We cannot predict or control how you ride, or, predict or control the exact nature of the consequences of an accident or fall. Any fall or accident can result in serious injury, paralysis or death.
  • When you purchase a ecomobl board, you are acknowledging and agreeing that you are aware using this board for its intended purpose is risky, and that you willingly accept these risks.
  • Information on safety and risk mitigation, including wearing protective gear, will be detailed in the manual provided with each ecomobl board.

Section B - Legality Of Use

  • Laws governing the use of motorized skateboards or similar vehicles vary from country to country, city to city, district to district. It is your responsibility to check local laws around your area before using the ecomobl board, and to obey those laws.

Section C - Assumption Of Risk & Waiver Of Liability

  • By purchasing one or more ecomobl board, you acknowledge that riding the ecomobl board is a dangerous activity, and you accept all the inherent and obvious risks involved with its intended use.  
  • By purchasing one or more ecomobl board, you confirm that you of the legal age to enter into such a contract.
  • By purchasing one or more ecomobl board, you agree to release and forever discharge ecomobl board, including any of our subsidiaries, contractors, employees, officers or representatives, from and against all claims, suits, demands, expenses, costs, damages or proceedings arising from any injury, death, property damage, proceeding or loss sustained by you or any third party as a result of using your ecomobl board.
  • By purchasing one or more ecomobl board, You agree to indemnify and hold harmless ecomobl board, including any of our subsidiaries, contractors, employees, officers or representatives, from and against all claims, suits, demands, expenses, costs, damages or proceedings arising from any injury, death, property damage, proceeding or loss sustained by you or any third party as a result of using your ecomobl board.