FAQ

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How can I get the latest skateboard?

Our skateboard has completed the final upgrade in September 2020, so all the skateboards you buy after September will be the latest. They are higher quality, more durable and give full play to the advantages of the next generation of skateboarding.

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How long can I receive my skateboard?

Fast Shipping:
US, Australia, Mexico / Arrives 8-15 Business Days
Europe, Canada, New Zealand / Arrives 15-20 Business Days
Asian countries / Arrives 7-10 Business Days

Ultra Fast Shipping:
US / Arrives 4-7 Business Days
Canada / Arrives 5-9 Business Days
Europe / Arrives 5-9 Business Days (Excluding the Czech Republic, Greece and Hungary.)

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Shipping- How it works?

First of all, THANK YOU FOR YOUR PURCHASE FROM ECOMOBL!!! Secondly, I want to explain how the shipping works so you know what to expect and dont worry.

One we generate the label above, its sent to the you. This means we made a label and it your package has left Ecomobl. In many countries, the tracking then updates to "In transit". This is not the case with these shipments. THE TRACKING WILL NOT UPDATE UNTIL IT LANDS IN THE DESTINATION COUNTRY and is received by the domestic carrier (Fedex,UPS, DHL,Etc).

At that time, your tracking will update and they'll send you an exact delivery date. Usually 3 or 4 days from landing. This entire process from "label made" to the package at your door is appx 10-16 working days.

When the package is delivered, please be sure to sign it yourself, and do not let UPS leave the package in the lobby or other places where no one is.

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Is my ecomobl board waterproof?

The waterproof level of ecomobl boards is IP56.


Riding over small puddles will not damage the board, however never submerge the board in the water and stop riding if the conditions lead to standing water on roads or track.

When you have finished riding in wet conditions it's important to dry the board off with a rag and then spin the wheels using the motor and remote for two minutes to remove any access water. If the board did go through deeper standing water it may be a good idea to remove the outer case and gentle towel dry any visible water and then leave the board in a warm dry place.

Never leave a wet board upside down in the damp or this can cause the water to bypass the seal and ingress into the electronics. Your remote should also be kept dry and warm after use in the rain.

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How do I store the board?

If the ecomobl board will not be used for a long time, store the board fully charged and then after a maximum period of three months discharge at least 50% and then charge back to full capacity. Repeat that process if the board is to stay unused or better still give it to someone that will use it, the boards are too good to be left alone.

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How to pair  remote to the board ?

Please make sure the board and remote are fully charged, and pair the remote again to the board as the following steps:

Turn on your skateboard, hold the skateboard power button for a few seconds, and it starts flashing, so it means ecomobl skateboard is waiting for pairing.  Now turn on your remote press two buttons at the same time, now they are pairing.

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What are the recommend ages?

We recommend the user's age to be 14 years and up. Children under 14 years needs to be under the Adult's supervision. Please make sure you always wear a helmet and your personal protective gear just in case. Do not ride the board out of your skills and always care about your surroundings.

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What should I do when there is a problem with my board?

First explain the problem to ecomobl and shoot related videos. After the problem is confirmed by ecomobl, please follow the instructions of ecomobl for repair. As long as there is a problem with the quality of the skateboard, Ecomobl will ensure the parts you need.

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One of the motor doesn't work.

Click here to get the answer.

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The correct charging method.

Click here to get the answer.

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The lights cannot be turned on.

If the remote control is normal, click here to get the answer.

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Warning, applies to all skateboard brands:

★ When you receive the skateboard make sure to test it for safety before riding. Particularly before riding on a setting beyond the first speed setting.

★ Before riding, always remember to inspect your board for loose connections, loose nuts,bolts or screws, tire condition, charge levels of remote and batteries, riding conditions,etc and ALWAYS wear approved protective gear.

★ Please use the original charger to charge the skateboard! If your charger is broken, please consult original factory before purchasing!

★ When charging the electric skateboard, please place it in an open area away from other objects. Don't charge overnight, and don't overcharge the skateboard.

★ Observe the laws and regulations of your country. Avoid riding in dangerous places.